md999 Privacy Policy

md999 (hereinafter referred to as "we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This privacy policy describes what kinds of information about you are collected when you use md999's website and services, how that information is used, under what circumstances it may be shared with third parties, and what measures we take to protect your information.

This policy applies to our website, mobile version, and all services provided through md999. By registering with md999 or using our services, you consent to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2.1 Information You Provide Directly

When you create an account on md999 or contact us, we may collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact details
• Mobile number (particularly for verification with bKash, Nagad, or Rocket payments)
• Identity verification documents (national ID card or passport details — where applicable)
• Bank account or mobile banking details (for processing transactions)
• Preferred language and method of communication

2.2 Automatically Collected Information

When you visit or use the md999 platform, certain information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Page views, click patterns, and time spent on the site
• Referral source (where you came from before visiting the site)
• Data collected through cookies and similar tracking technologies
• Gaming activity logs (bets, win and loss records)

2.3 Information Received from Third Parties

In some cases, we may receive information about you from trusted third-party sources. This may include transaction confirmation information from payment processors (bKash, Nagad, Rocket, or bank transfer service providers) and risk assessment information from fraud prevention services.

md999 uses the information collected for the following purposes:

• Account Management: To create, verify, and manage your account.
• Identity and Age Verification: To prevent access by those under 21 and to ensure responsible gaming.
• Transaction Processing: To process deposits and withdrawals and to maintain the security of financial transactions.
• Customer Support: To provide assistance via live chat or email and to resolve complaints.
• Fraud Prevention: To detect and prevent suspicious activity and to protect the security of the platform.
• Service Improvement: To analyse user experience and improve the quality of md999's services.
• Communication: To keep you informed about important account-related notices and service updates.
• Responsible Gaming: To identify signs of addiction and offer support, and to encourage healthy gaming habits.

4.1 We Do Not Sell Information to Third Parties

md999 never sells, rents, or commercially provides your personal information to third parties. Protecting your information is our highest priority.

4.2 Limited Sharing Circumstances

In the following circumstances, we may share necessary information with specific parties:

• Payment Service Providers: Minimum information required to process bKash, Nagad, Rocket, or bank transfer transactions.
• Technology Partners: Platform operators and game providers — solely for the purpose of delivering services and under strict confidentiality agreements.
• Legal Obligations: In response to a court order or a lawful request from a legal authority.
• Security Protection: With relevant authorities to prevent fraud, money laundering, or other illegal activities.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or on your device. md999 uses cookies for the following purposes:

• Essential Cookies: To ensure the basic functionality of the platform — maintaining login sessions, security verification.
• Functionality Cookies: To remember your preferences — language selection, display settings.
• Analytics Cookies: To collect site usage statistics, which help improve the quality of our services.

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may prevent some important features of md999 from working properly. Disabling analytics and functionality cookies is entirely at your discretion.

6.1 Technical Security

md999 uses industry-standard security technology to protect your personal and financial information. The key components of our security framework are:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Data storage encryption — stored information is also kept in an encrypted state
• Two-factor authentication — for account access
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

6.2 Data Retention Period

md999 retains your information only for as long as necessary to fulfil the purposes described in this policy. Generally:

• Active account information — retained for the duration the account remains active.
• After account closure — for as long as required to meet legal obligations.
• Financial transaction records — for the period specified by applicable regulations.
• Upon withdrawal of marketing consent — related information is deleted as promptly as possible.

As a user of md999, you have the following rights:

• Right to Access: You may ask what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Portability: You may request your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to the use of your information at any time.

To exercise these rights, please contact our support team: [email protected] — our team provides service in Bengali and English, 24/7.

md999 provides services only to those aged 21 or above. We do not intentionally collect any personal information from persons under the age of 21. Age verification is in place during the registration process, and if we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us at [email protected].

For financial transactions on md999 — particularly deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer — we ensure the highest level of financial data protection. Every transaction, starting from a minimum deposit of ৳300, is processed through SSL encryption. We do not store your full payment card number or complete bank credentials on our servers — this information is handled directly by the payment gateway.

md999 reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will:

• Publish the updated policy on this page.
• State the date of the change.
• Notify registered users by email in the case of important changes.

Continued use of md999 after any changes will be taken to mean that you have agreed to the new policy. We therefore recommend reviewing this page regularly.

md999 provides services to the Bangladesh market. For operational purposes, some information may be stored or processed in technology infrastructure outside Bangladesh. In such cases, we ensure that the protections described in this privacy policy are maintained during any transfer of data to third countries, and that accepted international data protection standards are followed.

For any questions, concerns, or complaints about this privacy policy, please contact our support team. For privacy-related contact with md999:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali and English)

We will endeavour to resolve your request or complaint within a reasonable time. If you are not satisfied with the resolution we provide, you have the right to raise a complaint with the relevant authority.