What can I do if someone I know is having problems at md999?

You can notify the md999 support team on their behalf. Contact us via live chat or at support@md999.mom. We will handle the matter confidentially and take the right steps. If needed, a restriction can be placed on that person's account.

For ages 21+ only

md999's commitment to responsible gaming

md999 believes gaming should be a source of enjoyment, not stress. Our safety tools and guidelines help you stay in control at all times.

A safe gaming environment
Always ready to protect you

What is responsible gaming and why does it matter

Online gaming can be a great way to relax and have fun — but only when enjoyed consciously and in a controlled manner. At md999, we believe every player's gaming experience should be positive, safe, and enjoyable. That is why we have placed responsible gaming at the centre of our platform from the very start.

Responsible gaming means being able to decide for yourself how much time you play, how much money you spend, and when to take a break. Gaming should never replace the essential needs of daily life — it should be a complementary form of entertainment. md999 provides various tools and support to help you maintain that control.

Important: md999 is strictly for those aged 21 and above. Opening an account for minors is completely prohibited and we make no exceptions on this.

Our safety tools and features

md999 has built the following tools directly into your account to keep your gaming experience safe.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately. Increasing the limit requires a waiting period, but lowering it is instant. This is the simplest way to manage your budget.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, md999 will automatically alert you and end the session if needed. Avoiding long uninterrupted play is good for your mental well-being.

Self-Exclusion

If you feel you need a break from gaming, you can exclude yourself entirely for a set period. During self-exclusion, no gaming activity will be possible on your account. This is a strong protective measure.

Time-Out Feature

Choose a time-out for a short break — from 24 hours up to a few weeks. During this period you will not be able to log in to your account. A time-out is an effective step for refocusing on other areas of your life.

Gaming History & Budget Tracker

You can view all your gaming activity, deposit, and withdrawal history at any time. Analyse your spending patterns and make decisions as needed. Transparency is the foundation of responsible gaming.

24/7 Support Service

For any concerns or issues related to gaming, the md999 support team is always here. Reach us via live chat or email — in Bengali or English. Your privacy is fully protected.

21+

Age restriction — strictly enforced

All services at md999 are for those aged 21 and above only. Age verification is mandatory when opening an account. Keeping minors away from gaming is our ethical responsibility and we make no compromises on this.

Warning signs of problematic gaming

If any of the following signs are present, it is a signal that a break from gaming is needed. Being honest with yourself is the most important step.

Repeatedly trying to control gaming but failing — spending more time or money than planned every time.
Starting to prioritise gaming over relationships with family, friends, or work.
Using gaming to recover losses or to relieve stress.
Hiding the truth about gaming from family or friends, or lying about it.
Spending money set aside for essential expenses on gaming, or playing with borrowed money.
Feeling restless, irritable, or mentally uncomfortable when unable to game.

If any of these signs appear, please contact md999 via live chat or email ([email protected]) today. Our team will help you take the right steps, in complete confidence.

How to activate self-exclusion

The self-exclusion process is simple and quick. Once activated, it cannot be reversed before the set period ends — this is intentional by design.

Log in to your account

Go to the md999 login page and access your account. Then go to account settings.

Find the "Responsible Gaming" section

Within settings, select the "Responsible Gaming" option.

Choose a duration

Select how many days you want to take a break for — options range from a short-term time-out to a long-term exclusion.

Confirm

Confirm your decision. It will take effect immediately. You can also get help via live chat if needed.

Contact the support team

For any issue, reach out directly via live chat or at [email protected] — we are available 24/7.

Tips for building healthy gaming habits

Set your budget before you start gaming and never go beyond that limit.
If gaming becomes your only way to escape stress, look for alternatives.
Take regular breaks — at least 10-15 minutes every hour keeps your mind fresh.
Never game when you are tired or mentally overwhelmed.

Avoid the "just one more time" mindset to recover losses — it can lead to further losses.
Talk openly with family and friends about your gaming habits.
Gaming should never take more time and attention than other important parts of your life.
Minimum deposit ৳300 — start small and stay within your budget.

Frequently asked questions about responsible gaming

Yes, but only after the set period has fully ended. It is not possible to cancel a self-exclusion before the duration is up. Once the period is over, you can contact our support team to reactivate your account.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period — this is intentional to prevent impulsive decisions.

You can notify the md999 support team on their behalf. Contact us via live chat or at [email protected]. We will handle the matter confidentially and take the right steps. If needed, a restriction can be placed on that person's account.

Time-out is for short-term breaks — from 24 hours up to a few weeks. Self-exclusion is a longer-term solution — ranging from several months to permanently closing your account. In both cases, returning before the set period ends is not possible.

Yes. Age verification is mandatory to open an account at md999. Only those aged 21 or above may use the service. Beyond that, you are advised to use parental control software on your device.

Any balance in your account at the time self-exclusion begins will be kept safe. No new deposits can be made during the exclusion period. Once it ends, you can contact the support team to withdraw your balance or reactivate your account.

Need help? We are always here

The md999 responsible gaming team is available 24/7. Contact us today for help with gaming or anything else.